Pro Radio Streaming Service Agreement

Last Updated: September 12, 2026

By purchasing, activating, or using services provided by Pro Radio Streaming (“Pro Radio Streaming,” “we,” “us,” or “our”), you (“Customer,” “you,” or “your”) agree to the following Service Agreement.

1. Our Streaming Service

Pro Radio Streaming provides internet radio streaming and related services to radio stations, broadcasters, organizations, and other customers.

Depending on the plan you select, your service may include streaming server access, listener capacity, bandwidth, stream URLs, web players, album artwork and now-playing information, recently played tracks, listener statistics, AutoDJ or audio storage, SSL-compatible streaming, and technical support.

The specific features, limits, and pricing of your service are determined by the plan displayed at the time of purchase.

2. Your Streaming Plan

Your account is subject to the limits of the plan you purchase, which may include limits on simultaneous listeners, storage, bandwidth, bitrate, data transfer, or other resources.

You agree not to intentionally circumvent these limits or use your account in a way that negatively affects our platform or other customers.

If your station outgrows its current plan, we may contact you about upgrading your service.

3. Getting Your Station Online

You are responsible for providing the equipment, software, automation system, encoder, and internet connection necessary to send your station's audio to our platform unless those services are specifically included with your plan.

We will provide the connection information necessary to configure compatible streaming software.

Our support team can assist with Pro Radio Streaming settings and services, but we cannot guarantee compatibility with every third-party automation system, encoder, application, device, or internet provider.

4. Service Availability

We work to keep Pro Radio Streaming reliable and available, but no internet-based streaming service can guarantee uninterrupted operation.

Service may occasionally be interrupted because of maintenance, network problems, data center issues, internet routing problems, equipment failures, security incidents, third-party outages, or circumstances beyond our reasonable control.

Unless your plan specifically includes a written Service Level Agreement (SLA), Pro Radio Streaming does not guarantee 100% uptime.

5. Your Programming and Content

You remain responsible for everything transmitted through your station.

This includes music, programming, commercials, sponsorships, syndicated programs, podcasts, recorded content, images, metadata, and other material you provide or distribute through our services.

You must have the legal right to broadcast or distribute the content you transmit.

You may not use Pro Radio Streaming to distribute unlawful content, infringe intellectual property rights, intentionally distribute malicious material, interfere with our network, or engage in activity that could harm our services or other customers.

We reserve the right to suspend service when reasonably necessary to protect our network, comply with legal requirements, or address serious violations of this Agreement.

6. Music Licensing & Royalties

Pro Radio Streaming does not provide music licensing or pay music performance royalties on your behalf unless your specific service plan expressly states otherwise.

You are responsible for determining which licenses, royalties, permissions, and reporting requirements apply to your station and programming.

These requirements may vary depending on the music you play, where your station operates, where your listeners are located, and how your programming is distributed.

Purchasing streaming service from Pro Radio Streaming does not, by itself, give you permission to broadcast copyrighted music or other protected content.

7. Account Security

Keep your account password, streaming credentials, API credentials, and other login information secure.

You are responsible for activity occurring through your account or streaming credentials.

If you believe your account has been compromised, contact us promptly. We may reset credentials or temporarily restrict access when necessary to protect your station or our network.

8. Technical Support

Pro Radio Streaming provides reasonable technical support for our streaming platform.

We can generally assist with account access, stream connection information, server settings, stream URLs, web players, metadata, and problems directly related to our platform.

Support for third-party automation systems, studio equipment, computers, networks, websites, encoders, or other products may be limited.

9. Billing

Streaming services are billed according to the price and billing frequency displayed when you subscribe.

Unless otherwise stated, recurring plans are billed in advance and automatically renew until canceled.

By purchasing a recurring plan, you authorize Pro Radio Streaming and its payment processor to charge your selected payment method for recurring subscription fees and applicable taxes.

You are responsible for maintaining a valid payment method.

10. Failed or Past-Due Payments

If we cannot process your payment, we may attempt to notify you using the contact information associated with your account.

Accounts with an unpaid balance may be suspended or terminated.

Any applicable reconnection or restoration fees will be disclosed before they are charged.

11. Cancellation

You may cancel your recurring service before your next billing date.

Your service will normally remain active through the end of the billing period you have already paid for and will then terminate.

Unless otherwise stated or required by law, payments already made are non-refundable and we do not provide prorated refunds for unused portions of a billing period.

12. Pricing Changes

We may change our pricing from time to time.

If a pricing change affects your existing recurring subscription, we will provide reasonable notice before the new price takes effect.

Continuing your subscription after the effective date of the new pricing constitutes acceptance of the updated price, subject to applicable law.

13. Suspension or Termination

We may suspend or terminate an account for nonpayment, unlawful use, significant security threats, network abuse, copyright infringement, material violations of this Agreement, or activity that substantially interferes with our services.

When reasonably possible, we will provide an opportunity to correct a violation before terminating an account.

Serious security, legal, or network threats may require immediate suspension.

14. Your Files and Data

You should maintain your own copies of important audio, playlists, graphics, programming, and other station files.

When your service ends, information stored within your Pro Radio Streaming account may eventually be permanently deleted.

Unless your plan specifically includes backup or archival services, Pro Radio Streaming should not be considered your permanent backup or archival system.

15. Ownership

You retain ownership of the station content, audio, logos, graphics, and other intellectual property you provide to us.

Pro Radio Streaming retains ownership of its platform, software, systems, designs, technology, documentation, branding, and other proprietary materials.

Your subscription gives you the right to use the applicable Pro Radio Streaming services while your account remains active and in good standing.

16. Third-Party Services

Our platform may rely on data centers, networks, software providers, content delivery networks, APIs, metadata services, and other third-party technologies.

We are not responsible for interruptions caused solely by third-party systems outside our reasonable control, although we will make reasonable efforts to restore affected services.

17. Limitation of Liability

To the maximum extent permitted by law, Pro Radio Streaming will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages resulting from your use of or inability to use our services.

This includes lost advertising or sponsorship revenue, lost listeners, lost profits, lost data, or lost business opportunities.

To the maximum extent permitted by law, our total liability relating to the service will not exceed the amount you paid Pro Radio Streaming for the affected service during the three months immediately preceding the event giving rise to the claim.

Nothing in this section limits liability that cannot legally be limited.

18. Your Responsibility to Us

You agree to indemnify and hold Pro Radio Streaming and its owners, employees, contractors, and affiliates harmless from third-party claims resulting from content you transmit, your violation of intellectual property rights, your failure to obtain required licenses or permissions, unlawful use of the service, or your material violation of this Agreement.

19. Changes to the Service

We may update, improve, replace, or modify features of Pro Radio Streaming as our technology evolves.

We may also make changes when necessary for security, reliability, legal compliance, compatibility, or performance.

When practical, we will provide reasonable notice of changes that materially reduce the primary functionality of a paid service.

20. Changes to This Agreement

We may update this Service Agreement periodically.

When changes materially affect your rights or obligations, we will provide reasonable notice when required by applicable law.

Your continued use of Pro Radio Streaming after updated terms become effective constitutes acceptance of those terms, subject to applicable law.

21. Contact Us

Questions about your service, billing, or this Agreement can be submitted through the contact or support options available on the Pro Radio Streaming website.

Agreement

By creating an account, purchasing a service, or checking the acceptance box during checkout, you acknowledge that you have read and agree to the Pro Radio Streaming Service Agreement.